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Frequently asked questions

SamePayroll is an easy-to-use platform designed for businesses that want predictable, consistent payroll every time. We simplify the management of employee onboarding, payroll, benefits, and team support with no hidden fees. Visit our [product details page] to learn more.

Getting started is easy! Simply sign up, import your employee data, and you’ll be ready to process your first payroll. If you switch from another provider, our guide will help make the transition smooth.

To update an employee’s payroll for any future pay period, sign in to your SamePayroll account and make the necessary adjustments in the pay schedule section. The service fee for this change will be automatically applied and shown in your account. If you need assistance, our support team is ready to help.

Employees should contact their employer directly for any paycheck details. Employers can reach out to our support team for assistance with payroll processing.

Support hours depend on your package. You can reach our team Monday through Friday, from 9 AM to 6 PM PST, or enjoy 24/7 support with select packages. For faster assistance, sign in to your SamePayroll account.

Our support specialists are happy to guide you through your first payroll. Contact us by chat or initialsetting@samepayroll.com to get started. For ongoing payroll support, please sign in to your account for customer support.

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